Refund policy

Return & Refund Policy

At Original Green, we want you to love our products as much as we do. If for any reason you are not completely satisfied, we offer a 30-day money-back guarantee from the date of purchase.

Returns

• To be eligible for a return, your item must be in its original packaging and in the same condition that you received it.

• Proof of purchase (such as your order confirmation email or receipt) is required.

• Returns must be initiated within 30 days of receiving your order.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.

• Please note: Shipping costs are non-refundable.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at info@originalgreen.com.au.

How to Start a Return

To begin a return, contact us at info@originalgreen.com.au with your order details, and we will provide instructions.